Shipping & Billing
Domestic Shipping Rates
Shipping Internationally
Billing

Policies
Order Changes for online orders
Returns & Exchanges for online orders
Refunds for online orders
Returns / Exchanges for items purchased at a retail location
Ordering Freeman products offline
Sales Tax
Security

Frequently Asked Questions
Forgot my password?
Where can I find Freeman products in my area?
Are Freeman products animal friendly?
How can I get free samples of Freeman products?
How can I get coupons for Freeman products?
How long can I keep Freeman products before they expire?

Shipping & Billing

Domestic Shipping Rates

Once your order has been confirmed and authorized, it will be processed within five business days. Please note that we do not ship orders on weekends and holidays. If you have any questions regarding the status of your order at anytime, please e-mail us at info@freemanbeauty.com.

• Deliveries to P.O. Box and APO/FPO Military addresses will not be accepted due to UPS regulations.
• If you live in Hawaii or Alaska, please select the Alaska/Hawaii selection under shipping method.
• All orders from Canada must be shipped via UPS WorldWide Canada and will take longer than 5 business days. Please note, Canadian custom charges may also apply.

Continental US ORDERS

EXPRESS SHIPPING

HAWAII/ALASKA ORDERS

CANADIAN ORDERS

DELIVERY TIMES FOR CONTINENTAL US SHIPMENTS

International Shipping & APO/AP Military Addresses
Currently, Freeman Beauty Labs ships strictly to the 50 United States and Canada. Shipments to U.S territories (such as Puerto Rico and Guam) are not available at this time.

In order to make purchases on Freeman Beauty Labs, you must have both a shipping address and credit card billing address within the United States. In addition, the issueing bank must be based in the United States.

Freeman Beauty Labs does not ship to P.O. Boxes or FPO/APO/AP addresses.

Billing
How will Freemanbeauty.com bill me when I make a purchase?

Upon placing your order on freemanbeauty.com, we will authorize the amount of your purchase plus any applicable sales tax and shipping fees to the credit card you provided during checkout. Freemanbeauty.com will collect payment or charge your account only when the order is shipped from our warehouse.

The Freeman Beauty Labs charge will be listed on your credit card bill as: pHBeauty.com

Policies

Changes to Online Orders
Order changes may be made if the order has not yet been released for shipment. Adjustments to orders currently in process may be accommodated by sending your request to info@freemanbeauty.com

Returns and Exchanges for Online Orders
We hope that you are satisfied with your Freeman Beauty Labs products. If however, you are not completely satisfied, return your item in its original packaging along with receipt within 30 days of purchase to:

Customer Service
pH Beauty Labs, LLC
P.O. Box 667
Beverly Hills, CA 90213

Refunds for Online Orders
Refunds will be given for the price on your product & sales tax. Shipping costs will not be refunded. Products purchased through Freeman Beauty Labs may not be returned/exchanged at retail locations that sell Freeman products. Any further questions should be directed to our online customer service at info@freemanbeauty.com. Exchanges should be forwarded to the above address and include receipt. Depending on the value of product returned, you should consider insuring your shipment. Freeman Beauty Labs is not responsible for lost or stolen items during transit.

Returns for Items Purchased at a Retail Location
We do not offer a money back guarantee policy. Any attempts to return a product have to be done through the store you purchased the product from. Please note that different stores may have different return policies.

Ordering Offline

Freeman Beauty Labs can only accept orders online. Shopping on our site is safe and secure, and we never distribute your personal information to third party vendors.

Sales Tax
Sales Tax will apply for California residents.

Any further questions regarding your return, exchange or credit process, please contact us via email at info@freemanbeauty.com

Security
We use the latest encryption technology (Secure Sockets Layer, or SSL) to keep the personal information you provide to us secure. The information you provide to us when you place an order is encrypted (or coded) using a secure server for maximum security. This coding makes it nearly impossible for anyone to reach your information as it moves through our ordering system.

To check the security of your computer look at the URL line of your browser; when you access a secure server, the initial characters of the site address will be "https". This means the encryption technology is active and the server is secure.

You should never give your credit card or personal information in an e-mail; e-mail messages are not secure.

Certain browsers will not permit communication through secure servers. If this is the case, you will not be able to place an order on-line and you will need to download a different browser.

Our Web site may provide links to other sites not under our control. We are not responsible for these linked Web sites, their content or for the actions of the providers of such sites. You should review the privacy and security policies and terms of use of such sites.

Contact Us
If you have any questions about this security statement, the practices of this site, or your dealings with Freeman Beauty Labs, you can contact us via email at info@freemanbeauty.com

FAQ's

Forgot Your Password?
If you have forgotten your password, you can have it emailed to the address listed on the account. Simply go to the registration page and proceed with the instructions.

If you are still having trouble, please email us at info@freemanbeauty.com. We will look up your account and forward it to the email on file. If your email has changed, we will verify your identity, change your email address and forward you your password.

Where can I find Freeman products in my area?
Freeman products are sold at the following mass, grocery & drug-store chains nationwide. We are constantly growing and expanding our distribution to ensure that it is easier for you to locate. You can also ask your local store manager if they carry the product or if it something they can order for you.

All Freeman products are also available on our online store.

Click Here to begin shopping.

Are Freeman products animal friendly?
No animals are killed or harmed to produce Freeman products. As stated on our package, Freeman products are tested on friends and family, not animals, and contain no animal ingredients.

How can I get free samples of Freeman products?
We do not produce products in sample sizes. The best way to sample our products is to watch for coupons in newspapers and take advantage of the special offers at retail that reduce prices on new store and existing products. Also, from time to time we will do giveaways on our website or in magazines.

How can I get coupons for Freeman products?
Freeman Beauty Labs does not have a consumer coupon program. Please check your local newspapers and store circulars as they will often run product specials. You can also check out our website at www.freemanbeauty.com as we will periodically do online promotions.

How long can I keep Freeman products before they expire?
With most beauty products, it is safe to say they are good for about a year. It is recommended that product older than that be discarded.